EMEA Senior Director / Director Enterprise Services Operations
30-35% travel required with role
You must be eligible to work and live in Dublin, Ireland
This Operation is the consulting and enterprise support division of the group. We help businesses around the world get a maximized return on their investment in our products and technologies. This means not only helping with deploying and optimizing IT, but also helping businesses move forward with IT initiatives that deliver the most business value . The mission for the operation is to “help customers realize their full potential through accelerated adoption and productive use of our technologies”
Role:
You will be working in the Worldwide Enterprise Services Operations (WW ESO)organization as a core member of the global leadership team, which is responsible for providing operational support to the Enterprise Services Business as well as processing over $3.2billion in annual revenue.
The EMEA Director based in Dublin reports directly to the Global Enterprises Services Operations Director, you will lead an organization of 90 employees plus vendor staff and will be accountable for the execution of the Enterprise Services Operations business objectives, planning and fiscal year budgeting and cost management.
As the EMEA Director, you will have the unique opportunity to be part of the global leadership team and play a key role in building a new organization and operating model to support the Enterprises Services business across the region. This position requires extensive cross-group coordination and strong communication skills, the individual will need to be able to work confidently within a matrix organization to build consensus and shared goals whilst taking a proactive approach to ensure early participation in strategic initiatives
We're looking for a senior leader who can build strong relationships with Field clients and counterparts, understand the Enterprise Services vision and strategy, and drive relevant discussions including development of the business and operational capabilities that directly enable and support the growth in the Services business in EMEA.
Responsibilities
Organizational Strategy
§ Lead the EMEA centralization of operational activities into the European OperationsCCentre (EOC) in Ireland working closely with the Project team.
§ Build the EMEA Services Operations Organization, ensuring that the Regional
§ Operations Centre (ROC) is resourced and ready to support the Services business
§ Execute the EMEA Business Process Outsourcing (BPO) Services strategy
§ Active member of the Commercial Leadership Team within the EOC.
People Management:
§ Lead and motivate a team of Managers and Operations Specialists.
§ Drive the People Potential strategy and be responsible for the overall health of the Enterprise Services
§ Operations Organization.
§ Ensure our Values are adhered to and promote a culture of diversity, openness and inclusiveness.
Field Engagement:
§ Develop and execute the Field Engagement Framework and business reviews (Rhythm of Business (RoB)) at the Area level.
§ Ensure the Operations strategies, goals and commitments are aligned to support the Area. Participate in the RoB and conduct quarterly Business Operations Review with Functional Stakeholders
§ Drive Field First Initiatives to increase engaged selling time and maximize field productivity by reducing the time spent on non-selling activities.
§ Manage monthly reporting and communication to Area & Subsidiary Services Leadership teams and
Other Key influencers
Business Management
§ Fiscal Budgeting / Planning & Operational P&L responsibility for Operations, managing a cost base in excess of $18M.
§ Ensure that Operations adheres to all policy & SOX rules and regulations, assuring a compliant operational environment for the processing and recognition of circa $1.4BN of annual revenue
§ Ensure that Operational performance adheres to all scorecard metrics
§ Develop & maintain excellent communication with other ROC’s, to facilitate the sharing of best practices, and alignment with corporate direction, ensuring that EMEA is seen to be providing thought leadership and positively contributing to WW direction.
§ Develop a culture of continuous operational improvement, through process improvement and business re-engineering and ensuring the cost effective design of offerings / programs in co-operation with WW & EMEA teams.
§ Conduct Monthly & Quarterly Business Reviews with Global Services Operations Leadership.
§ Manage monthly reporting and communication to Area & Subsidiary Services Leadership teams and other key influencers
§ Effectively manage virtual teams internally & externally ensuring congruence of goals and hence of objectives
§ Development of effective Service Level Agreements (SLAs) with support functions in support of business objectives.
Requirements
§ Significant business experience, with a strong track record in People/Leadership roles is essential.
§ A degree in Business or similar is required (BComm, BBS, etc)
§ Must be able to communicate effectively and work well in a team environment.
§ Must be able to work cross boundaries and influence key decision makers.
§ Strong capacity for leading change, dealing with ambiguity and providing creative solutions.
§ The position requires an individual who understands how to get things done in a large, complex
§ Organizationthrough influence and collaboration, and has broad business background or diverse product experience.
§ It also requires the ability to understand how to improve the way things get done through effective
§ planning and process improvements.
Core Competencies
§ Dealing with Ambiguity
§ Decision Making
§ Drive for Results
§ Performance Management
§ Customer Focus
§ Organizational Agility
§ Strategic Leadership
§ Strategic Thinking
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