Renewals Client Delivery Manager – Fluent German and English - Ireland
The Opportunity
This is an exciting opportunity for a technology or sales manager with experience in Renewals and Operation Management to join one of the fasting growing sales and technology companies in Ireland today. It is a chance to be part of a dynamic sales team that is creating and leading a new industry category in the technology sector, Service Performance Management.
Because of its unique 'Service Share' value proposition, we are expanding rapidly as market leaders experience how we can materially improve the financial performance of their services and maintenance businesses, in a market that is worth in excess of $42B in EMEA.
Because of this success, we continues to attract the best and brightest sales managers in the tech sector. We provide a challenging and rewarding team based, working environment and the opportunity for people to develop their careers by working with a great management team.
The Role
The Client Delivery Manager reports to the Director, Inside Sales, EMEA and is responsible for the all of the following activities.
Sales Management
o Ensure that teams hit and exceed assigned targets each quarter
o Measure performance against quotas
o Monitor reps quarterly target
o Build and monitor monthly benchmarks for meeting and exceeding targets
Client Management:
o Effectively scrub client data and reports to determine with clarity the true opportunity
o Has clear view on account and how to maximize revenue
o Effectively communicates quarterly objectives to client
o Creates and delivers quarterly business review presentations
o Assists sales in expanding business
o Works closely with client contact on reporting and forecasting
o Suggests areas for client growth opportunities
Data Management:
o Import and export of data in our internal systems
o Effectively scrubs client data to determine with clarity the true opportunity
o Has clear view of client data to effectively drive opportunity
o Closely monitors data in our internal systems
o Manages carryover business
o Closely monitors unresolved business and implants strategy to resolve
o Creates and implements territory opportunities for team
Team Management:
o Build sales teams and staff according to specific business requirements
o Responsible for creation of rep reviews and executes delivery
o Assigns quotas, incentives and spiffs
o Drives call coaching strategy and feedback for reps
o Develops reinforcement training practices for reps in conjunction with Director of training
o Works with team lead to effectively train reps
o Works in conjunction with team lead to analyze performance forecasts
Other Responsibilities:
o Review reporting procedures and processes
o Overall resource management responsibility
o Maintain overall health of sales organization ensuring high morale and employee satisfaction levels
o Communicate and influence corporate business plan and execute against agreed upon objectives
o Proactively provides strategic insight to VP of Inside Sales on client opportunities
The Person
Experience
o Experienced Technology Sales Manager with a minimum of 3-5 years experience, ideally at Management level.
o Proven track record of achieving targets.
Skills
o Fluent in German and English Written and spoken
o University Degree or equivalent
o Strong PC skills and knowledge of Microsoft Office Packages
o Excellent communication skills
o Excellent reporting skills
o Team Player
o Ability to form business relationships at all levels.
Personal Attributes
- Great instinct for sales and proven ability to be a valued part of the deal team.
- Self-starter who sets priorities and drives deliverables to execution with minimal supervision.
- Willing and able to exceed the highest of expectations.
- Resourceful, creative and likes to develop new, high impact ideas.
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